RETURNS
Effective Date: October 16, 2023
Thank you for choosing Darkhorse Motor Company. We aim to provide a seamless and efficient shopping experience, including our return process. Please take a moment to review our Return Policy to understand how we handle the return of your orders within the United States.
How can I initiate a return for an item from Darkhorse Motor Company?
Returns for purchased items from Darkhorse Motor Company are subject to a 15% restocking fee. Please note that returns will not be accepted more than 30 days after the purchase date. To begin the return process, you must first contact us via telephone. If your request falls within the 30-day timeframe and the item has not been installed, you will receive a return authorization number. Customers are responsible for the shipping fees associated with the return. Please be aware that special orders, installed parts, and electrical & tuning components, including Dynojet tuning products, are non-returnable.
If you have communicated with a Darkhorse Motor Company representative and obtained a Return Authorization number, kindly print, fill out, and include the provided form with your return: Darkhorse Motor Company Returns Form.
Upon receipt of the item at Darkhorse Motor Company, we will inspect and process the refund to the original form of payment. For credit card purchases, the refund is typically received within 3-5 business days.
What are the terms regarding pricing & promotions at Darkhorse Motor Company?
Darkhorse Motor Company reserves the right to edit or cancel any discount, coupon code, promotion, or sales price. We also retain the right to cancel any order at any time, whether placed through our website or by phone.
How do I return engine components to Darkhorse Motor Company?
For customers looking to return engine components for a core refund or service, returns are accepted within 30 days from the purchase date. Whether the engine parts are being sent in for servicing or for a core refund, please print, fill out, and include the following form with your return to expedite the process: Darkhorse Motor Company Engine Component Returns Form.
It is crucial to properly package your engine components when shipping them. Avoid using bubble wrap or tissue paper, as the weight of engine components may tear through them, resulting in potential damage during transit. If you have any questions or concerns about shipping your engine components to Darkhorse Motor Company, feel free to contact us at 920-726-9999.
Emissions Notice:
Unless otherwise stated, all products on our website are sold with the following disclaimer: "FOR CLOSED COURSE COMPETITION USE ONLY. NOT INTENDED FOR STREET USE. THE MANUFACTURE, SALE, OFFER FOR SALE, OR INSTALLATION OF THIS PRODUCT MAY ALSO BE ILLEGAL NATIONWIDE UNDER THE FEDERAL CLEAN AIR ACT (42 U.S.C. § 7522(A)(3))."
Contact Information If you have any questions or concerns regarding our Shipping Policy or your order's shipping status, please do not hesitate to contact us at:
Darkhorse Motor Company
(920) 726-9999
10629 WI-42 Newton, WI 53063
We value your business and trust in our products, and we are committed to making your shopping experience as smooth as possible. Thank you for choosing Darkhorse Motor Company.